Client Services Manager - MERJE | Niche Recruitment
BRINGING TALENT TOGETHER
0203 637 1600 / 0161 883 2740

Client Services Manager

North West | £35,000 - £40,000 | Permanent

Our client is seeking a Client Service Manager to exceed client expectations by adding value beyond the agreed Key Performance Indicators and to build the business by developing the services provided to them.

They are looking for someone to deliver and identify client development opportunities and contribute to strategic plans to grow the client’s business.

 

Responsibilities

 

  • Maintenance and development of client relationships, including regular meetings to review performance of the operation, both financially and against KPIs agreed.
  • To validate client reports and results, in order to provide executive summaries and provide appropriate recommendations to clients.
  • Identification of business development opportunities.
  • Management and accountability for operational delivery through Team Leaders and Communicators.
  • To monitor and control budgets, ensuring sales and profit targets are met.
  • To ensure operational team are fully briefed and trained to be able to deliver the services required to fulfil the client’s objectives.
  • To maintain a full understanding of services and competition, in order to proactively advise and support clients business needs.
  • Responsible for any other task identified by the line manager.
  • Responsible while at work for ensuring that reasonable care is taken for own health and safety and also for the health and safety of others.
  • Take ownership for own continuous personal development.

Knowledge & Skills

 To develop an account plan for each client, which has the potential to extract maximum client revenue in line with agreed annual development targets.

  • To prepare revenue forecasts for allocated clients, based on knowledge of Client activity and to review and deliver against these throughout each month.
  • To manage the performance and development of direct reports.
  • To develop and nurture existing client relationships in order to identify new business opportunities and increase annual turnover and corresponding profit contribution by 10%

 Experience

 Minimum 2 years’ experience in contact centre environment involving both client management and operational delivery.

  • Previous man management experience.
  • Setting appropriate and realistic goals and expectation to achieve plans.
  • Considers customer satisfaction in all circumstances.
  • Gains job satisfaction from working in an environment which embraces the companies’ values.

 

 

Client Services Manager | Manchester

To discuss this position further contact:

Natasha Copitch
0161 883 2755 / 07800 637 149
ncopitch@merje.com

Ref code: NC/13870
Date posted: 13/09/2017

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What people say about us...

 

Customer Contact Testimonial One

What makes the difference between MERJE and other agencies is the simple principle that they take the candidates seriously and are absolutely open and honest. A consistent factor is that they never disappear; candidates are supported before and after interviews, and receive constructive feedback from agents who are always professional.

Process Improvement Manager, Global Financial Services Organisation

2015-06-18T14:34:49+00:00

Process Improvement Manager, Global Financial Services Organisation

What makes the difference between MERJE and other agencies is the simple principle that they take the candidates seriously and are absolutely open and honest. A consistent factor is that they never disappear; candidates are supported before and after interviews, and receive constructive feedback from agents who are always professional.

Financial Crime & Fraud Testimonial One

MERJE has a very good understanding of the AML markets and won’t put someone forward if they don’t think they’re capable or qualified. They regularly update you and you get the sense that they care about their clients, as well as the person they’re putting forward. All-in-all an excellent experience.

Deputy MLRO, Corporate Bank

2015-06-18T14:35:42+00:00

Deputy MLRO, Corporate Bank

MERJE has a very good understanding of the AML markets and won’t put someone forward if they don’t think they’re capable or qualified. They regularly update you and you get the sense that they care about their clients, as well as the person they’re putting forward. All-in-all an excellent experience.

Risk Management Testimonial One

MERJE was not only very well organised, they had good communication skills and, more importantly, a thorough understanding of the business I was joining. They provided excellent guidance and support throughout a challenging process and the role has presented exactly the right challenge at this stage in my career.

Senior Risk Manager, Commercial Lender

2015-06-18T14:36:33+00:00

Senior Risk Manager, Commercial Lender

MERJE was not only very well organised, they had good communication skills and, more importantly, a thorough understanding of the business I was joining. They provided excellent guidance and support throughout a challenging process and the role has presented exactly the right challenge at this stage in my career.

Public Practice Testimonial One

MERJE were an excellent help and have successfully placed over 5 candidates with me over the past 2 years. I always find their candidates to be more experienced than their competitors and they take a genuine approach to their work. They are very professional and friendly and I would highly recommend their services to potential clients who are looking to recruit.

Audit Manager, Top 50 Accountancy

2015-06-18T14:37:24+00:00

Audit Manager, Top 50 Accountancy

MERJE were an excellent help and have successfully placed over 5 candidates with me over the past 2 years. I always find their candidates to be more experienced than their competitors and they take a genuine approach to their work. They are very professional and friendly and I would highly recommend their services to potential clients who are looking to recruit.

Wealth Management Testimonial One

MERJE has been a breath of fresh air, working with such personable, professional and pleasant recruitment professionals. They have restored my faith in recruiters and they stand out above the rest in the wealth management space. I would highly recommend their services to any of my friends or colleagues.

Wealth Manager, Private Bank

2015-06-18T14:38:05+00:00

Wealth Manager, Private Bank

MERJE has been a breath of fresh air, working with such personable, professional and pleasant recruitment professionals. They have restored my faith in recruiters and they stand out above the rest in the wealth management space. I would highly recommend their services to any of my friends or colleagues.

Contingency Recruitment Testimonial One

MERJE really understands the markets that they operate in and goes to considerable lengths to really understand their clients’ needs. Finding exceptional candidates in the very competitive financial services world is extremely difficult. MERJE has consistently sourced excellent candidates for us. I cannot recommend MERJE highly enough.

COO, Management Consultancy

2015-06-18T14:38:46+00:00

COO, Management Consultancy

MERJE really understands the markets that they operate in and goes to considerable lengths to really understand their clients’ needs. Finding exceptional candidates in the very competitive financial services world is extremely difficult. MERJE has consistently sourced excellent candidates for us. I cannot recommend MERJE highly enough.

Retained Assignment Testimonial One

I was tasked with recruiting an entire risk and compliance function and met with MERJE to discuss our requirements. I left them to do the rest – and they did. They know the market and took the time to listen and understand our culture, providing good quality candidates. They are now our ‘go-to’ company.

Talent Attraction & Selection Manager – UK Insurer

2015-06-18T14:39:37+00:00

Talent Attraction & Selection Manager – UK Insurer

I was tasked with recruiting an entire risk and compliance function and met with MERJE to discuss our requirements. I left them to do the rest – and they did. They know the market and took the time to listen and understand our culture, providing good quality candidates. They are now our ‘go-to’ company.

Interim Appointments Testimonial One

MERJE helped me make my first steps into the interim market, from finding my first role, to setting up as a contractor and getting paid! Regular contact at key points gives me the assurance they’re working on my behalf. They’ve been extremely helpful through some difficult times; they’re a trusted source of information and guidance.

Interim Support Advisor, Leading Banking Group

2015-06-18T14:40:06+00:00

Interim Support Advisor, Leading Banking Group

MERJE helped me make my first steps into the interim market, from finding my first role, to setting up as a contractor and getting paid! Regular contact at key points gives me the assurance they’re working on my behalf. They’ve been extremely helpful through some difficult times; they’re a trusted source of information and guidance.

Finance & Accountancy Testimonial One

I was very pleased with MERJE’s approach and particularly their understanding of the client. The recruitment process ran smoothly from start to finish and they demonstrated high levels of customer service throughout. I would not hesitate in working with MERJE again, or recommending their services within the finance space.

Group Treasurer, Property Developer

2015-06-18T14:20:21+00:00

Group Treasurer, Property Developer

I was very pleased with MERJE’s approach and particularly their understanding of the client. The recruitment process ran smoothly from start to finish and they demonstrated high levels of customer service throughout. I would not hesitate in working with MERJE again, or recommending their services within the finance space.