The Fraud Strategy Manager is critical role in the business with the responsibility for maintaining the profitability and compliance of the business, developing and implementing a robust strategy to combat all types of fraud risks in line with regulatory requirements and obligations to customers, whilst minising cost and maximising revenue for the business.

Duties and Responsibilities

• Work closely with credit risk and other key stakeholders to develop and implement an effective fraud strategy that minimises fraud risk without excessive friction

• Lead a team of fraud analysts, providing training, coaching and guidance to enhance fraud prevention and detection capabilities

• Keep abreast of industry trends and developments, ensuring the business is always one step ahead of the Fraudsters

• Support the Head of Compliance by developing, delivering, and reporting on automated monitoring of customer accounts with indicators of money laundering and terrorist financing

• Work closely with customer services to ensure effective and efficient fraud handling processes that deliver good customer outcomes

• Report fraud performance and emerging trends to senior stakeholders, along with recommendations for strategies enhancements

• Deputise for the Head of Credit Risk when required

Essential Skills, Knowledge and Experience

• Experience of implementing and monitoring fraud prevention strategies

• A strategic thinker capable of identifying new tools and leading a team to effectively implement them

• Ability to communicate complex concepts in simple terms.

• Strong data and analytical skills

• Interpersonal skills and stakeholder management experience

• The ability to work to tight deadlines and be able to prioritise a workload effectively

Desirable Skills, Knowledge and Experience

• Track record of driving performance through others

• Knowledge of AML regulatory/legal requirements  

• Experience of fraud prevention is a retail credit environment

• Broad knowledge of Fraud prevention and AML tools available in the market