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DTSTART;TZID=Europe/London:20250626T133000
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DTSTAMP:20250626T081741Z
CREATED:20250516T120501Z
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UID:20271-1750944600-1750957200@merje.com
SUMMARY:Effective Service - Leeds
DESCRIPTION:Leeds (The Terrace\, Wellington Place\, LS1 4AP) \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nJoin us in Leeds for the next Effective Service event!\n\n\n\n\n\n\n\nRegistrations for this event have now closed \n\n\n\n\n\n\n\nFollowing the resounding success of our London and Manchester events\, MERJE and Service Economics are thrilled to bring the engaging and insightful Effective Service discussion to Leeds! \n\n\n\nJoin us for an afternoon dedicated to shaking up the way you think about customer service and unlocking tangible improvements for your organisation.  \n\n\n\nBased on the innovative “Effective Service” approach from Service Economics\, this event offers a refreshing perspective on how to cut costs\, streamline processes\, and ultimately create happier customers and employees. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nRead about the London session > \n\n\n\n\n\n\n\n\n\n\n\nWhat to Expect\n\n\n\nBuilding on the dynamic discussions of our previous events\, the Leeds session will delve into key topics such as: \n\n\n\n🧠 Challenging the Efficiency-First Mindset:  \n\n\n\nDiscover why solely focusing on efficiency can be detrimental and costly in the long run. \n\n\n\n📉 Addressing the UK’s Customer Satisfaction Dip:  \n\n\n\nUnderstand the current landscape of customer satisfaction and learn strategies to reverse the trend. \n\n\n\n💰 The High Cost of Poor Service:  \n\n\n\nGain insights into the significant financial impact of inadequate service delivery. \n\n\n\n❌ Tackling Failure Demand:  \n\n\n\nIdentify and address the root causes of unnecessary customer contact and wasted resources. \n\n\n\n⭐ The Power of Customer-Centricity:  \n\n\n\nLearn why taking a step back to truly understand your customers’ needs is paramount for success. \n\n\n\n🤩 The Effective Service Promise:  \n\n\n\nExplore how this approach leads to lower costs\, smoother operations\, and increased customer happiness and NPS scores. \n\n\n\nJust like our previous events\, expect a thought-provoking presentation from Sean Keane and Rob Wilson\, the experienced co-founders of Service Economics – leading CX strategy & operational consultancy. \n\n\n\nSean and Rob aren’t afraid to challenge the norm and will provide you with actionable insights to implement within your own organisation. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWith a room full of service leaders from various sectors\, the group discussion was a treasure trove of diverse perspectives on the current challenges of improving CX at a time where CSAT in the UK & US is the lowest it’s been in 10 years. \n\n\n\n– Samuel Phelan\, Head of Customer Service \n\n\n\n\n\n\n\n\n\n\n\n\nWho should attend?\n\n\n\nThe event is a must-attend for anyone involved in shaping and delivering exceptional customer experiences\, such as: \n\n\n\n\nService Leaders\n\n\n\nOperations Directors\n\n\n\nChange Managers\n\n\n\nIT Directors\n\n\n\nCX Professionals\n\n\n\nTransformation Experts\n\n\n\n\nDon’t miss this opportunity to be part of the growing Effective Service movement!  \n\n\n\nRegister now to secure your place at our Leeds event and join us for an afternoon of insightful discussions\, valuable connections\, and a fresh look at the future of customer service. \n\n\n\nWe look forward to welcoming you to Leeds! \n\n\n\n\n\n\n\n\n\nRegistrations for this event have now closed\n\n\n\nYour personal details will always be treated with care in accordance with our Privacy Policy.By submitting this form\, you consent to communications from MERJE about our events. You can unsubscribe at any time.
URL:https://merje.com/event/effective-service-leeds-june-2025/
LOCATION:The Terrace\, Wellington Place\, Leeds\, LS1 4AP
CATEGORIES:In-person
ATTACH;FMTTYPE=image/jpeg:https://merje.com/wp-content/uploads/sites/924/2025/05/Article-Headers-MERJE-82.jpg
ORGANIZER;CN="MERJE":MAILTO:marketing@merje.com
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