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DTSTART;TZID=Europe/London:20250626T133000
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DTSTAMP:20250626T081741Z
CREATED:20250516T120501Z
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UID:20271-1750944600-1750957200@merje.com
SUMMARY:Effective Service - Leeds
DESCRIPTION:Leeds (The Terrace\, Wellington Place\, LS1 4AP) \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nJoin us in Leeds for the next Effective Service event!\n\n\n\n\n\n\n\nRegistrations for this event have now closed \n\n\n\n\n\n\n\nFollowing the resounding success of our London and Manchester events\, MERJE and Service Economics are thrilled to bring the engaging and insightful Effective Service discussion to Leeds! \n\n\n\nJoin us for an afternoon dedicated to shaking up the way you think about customer service and unlocking tangible improvements for your organisation.  \n\n\n\nBased on the innovative “Effective Service” approach from Service Economics\, this event offers a refreshing perspective on how to cut costs\, streamline processes\, and ultimately create happier customers and employees. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nRead about the London session > \n\n\n\n\n\n\n\n\n\n\n\nWhat to Expect\n\n\n\nBuilding on the dynamic discussions of our previous events\, the Leeds session will delve into key topics such as: \n\n\n\n🧠 Challenging the Efficiency-First Mindset:  \n\n\n\nDiscover why solely focusing on efficiency can be detrimental and costly in the long run. \n\n\n\n📉 Addressing the UK’s Customer Satisfaction Dip:  \n\n\n\nUnderstand the current landscape of customer satisfaction and learn strategies to reverse the trend. \n\n\n\n💰 The High Cost of Poor Service:  \n\n\n\nGain insights into the significant financial impact of inadequate service delivery. \n\n\n\n❌ Tackling Failure Demand:  \n\n\n\nIdentify and address the root causes of unnecessary customer contact and wasted resources. \n\n\n\n⭐ The Power of Customer-Centricity:  \n\n\n\nLearn why taking a step back to truly understand your customers’ needs is paramount for success. \n\n\n\n🤩 The Effective Service Promise:  \n\n\n\nExplore how this approach leads to lower costs\, smoother operations\, and increased customer happiness and NPS scores. \n\n\n\nJust like our previous events\, expect a thought-provoking presentation from Sean Keane and Rob Wilson\, the experienced co-founders of Service Economics – leading CX strategy & operational consultancy. \n\n\n\nSean and Rob aren’t afraid to challenge the norm and will provide you with actionable insights to implement within your own organisation. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWith a room full of service leaders from various sectors\, the group discussion was a treasure trove of diverse perspectives on the current challenges of improving CX at a time where CSAT in the UK & US is the lowest it’s been in 10 years. \n\n\n\n– Samuel Phelan\, Head of Customer Service \n\n\n\n\n\n\n\n\n\n\n\n\nWho should attend?\n\n\n\nThe event is a must-attend for anyone involved in shaping and delivering exceptional customer experiences\, such as: \n\n\n\n\nService Leaders\n\n\n\nOperations Directors\n\n\n\nChange Managers\n\n\n\nIT Directors\n\n\n\nCX Professionals\n\n\n\nTransformation Experts\n\n\n\n\nDon’t miss this opportunity to be part of the growing Effective Service movement!  \n\n\n\nRegister now to secure your place at our Leeds event and join us for an afternoon of insightful discussions\, valuable connections\, and a fresh look at the future of customer service. \n\n\n\nWe look forward to welcoming you to Leeds! \n\n\n\n\n\n\n\n\n\nRegistrations for this event have now closed\n\n\n\nYour personal details will always be treated with care in accordance with our Privacy Policy.By submitting this form\, you consent to communications from MERJE about our events. You can unsubscribe at any time.
URL:https://merje.com/event/effective-service-leeds-june-2025/
LOCATION:The Terrace\, Wellington Place\, Leeds\, LS1 4AP
CATEGORIES:In-person
ATTACH;FMTTYPE=image/jpeg:https://merje.com/wp-content/uploads/sites/924/2025/05/Article-Headers-MERJE-82.jpg
ORGANIZER;CN="MERJE":MAILTO:marketing@merje.com
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250325T140000
DTEND;TZID=Europe/London:20250325T170000
DTSTAMP:20250403T113818Z
CREATED:20250220T132757Z
LAST-MODIFIED:20250403T113818Z
UID:13665-1742911200-1742922000@merje.com
SUMMARY:Effective Service - London
DESCRIPTION:Exchange Square\, London \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nIs efficiency the enemy of exceptional customer experience?\n\n\n\n\n\n\n\nRegistration for this event has now closed. \n\n\n\nSee the event write up article here > \n\n\n\n\n\n\n\nJoin MERJE and Service Economics for an exclusive afternoon exploring the critical link between effectiveness and outstanding CX strategy. \n\n\n\nMany businesses strive for efficiency in their 2025 customer experience strategies\, but is this the most effective path? \n\n\n\nThis insightful event will challenge conventional thinking and explore how a CX strategy focused on “Effectiveness” can: \n\n\n\n\nSignificantly reduce Operational Expenditure (OpEx)\n\n\n\nSubstantially increase Net Promoter Scores (NPS)\n\n\n\nAccelerate long-term business transformation\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n“Great event. A great balance between learning and networking\, something that’s becoming harder to find these days. Really useful info and some great conversations!” \n\n\n\n\n\n\n\n\n\n\n\n\n\nUnveiling groundbreaking methodologies\n\n\n\n\n\n\n\nService Economics\, leading CX strategy and operations consultancy\, will share their revolutionary “Effective Service” and “Digital Business Twins” methodologies. These innovative approaches provide a powerful framework for: \n\n\n\n\nRedefining service delivery\n\n\n\nOptimising customer journeys\n\n\n\nDriving continuous improvement\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n“Fantastic session from Sean and Rob. Great takeaways delivered with simplicity and authenticity. Great energy in the room! Fab finish to the evening – great company and brilliant conversations!” \n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWho should attend?\n\n\n\n\n\n\n\nThe event is a must-attend for anyone involved in shaping and delivering exceptional customer experiences\, such as: \n\n\n\n\nService Leaders\n\n\n\nOperations Directors\n\n\n\nChange Managers\n\n\n\nIT Directors\n\n\n\nCX Professionals\n\n\n\n\nDon’t miss this opportunity to gain valuable insights and connect with industry peers. \n\n\n\n\n\n\n\n\n\nRegister for this event\n\n\n\nRegistration for this event has now closed. \n\n\n\nSee the event write up article here > \n\n\n\nYour personal details will always be treated with care in accordance with our Privacy Policy.By submitting this form\, you consent to communications from MERJE about our events. You can unsubscribe from at any time.
URL:https://merje.com/event/effective-service-london-march-2025/
LOCATION:Vorboss Office\, 10 Exchange Square\, London\, EC2A 2BR
CATEGORIES:In-person
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ORGANIZER;CN="MERJE":MAILTO:marketing@merje.com
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DTSTART;TZID=Europe/London:20241010T123000
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UID:6257-1728563400-1728583200@merje.com
SUMMARY:Padel & Pizza Oct 2024
DESCRIPTION:​MERJE is delighted to be hosting its first padel networking event in October 2024. \nSwap suits for sports gear and join us for a relaxed day of friendly competition\, networking\, and pizza. \nWhether you’re a padel pro or a complete beginner\, everyone’s welcome. \nWe have four courts and two coaches available on the day\, so the experienced players can get stuck in to a competition while the curious newbies can come along\, try out the sport at their own pace and see what all the hype’s about. \n​ \nThe Schedule:\n12:30pm – 4:00pm \nA 30/45-min introduction and warm up\, followed by a friendly tournament. \n4:00pm-6:00pm \nDelicious pizza served while you chat\, network\, and revel in your padel victory (or drown the sorrows of defeat…). \n​ \nThe Details:\nDate – Thursday 10th October 2024 \nTime – 12:30pm – 6:00pm \nLocation – Wilmslow Padel Club\, A34 Wilmslow – Handforth Bypass\, Wilmslow SK9 3PE (Google Maps) \n​ \nThis is a limited capacity event. \n​ \nFAQ\nWill equipment be provided? \nYes\, all required equipment will be available. However\, if you do have your own padel bat\, feel free to bring it! \nDo I need to have played before? \nAbsolutely not! We’re welcoming all levels of ability\, so whether you’re a seasoned pro or just curious\, come along and join the fun. \nWhat food will be available? \nA pizza van will provide a range of pizzas\, pastas and salads\, including vegetarian options. Please email rabelson@merje.com if you have any other dietary requirements.
URL:https://merje.com/event/padel-pizza-oct-2024/
LOCATION:Wilmslow Padel Club\, SK9 3PE
CATEGORIES:In-person
ATTACH;FMTTYPE=image/jpeg:https://merje.com/wp-content/uploads/sites/924/2024/10/gam-7l4qzmi.jpg
ORGANIZER;CN="MERJE":MAILTO:marketing@merje.com
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