The Fraud Strategy Manager is critical role in the business with the responsibility for maintaining the profitability and compliance of the business, developing and implementing a robust strategy to combat all types of fraud risks in line with regulatory requirements and obligations to customers, whilst minising cost and maximising revenue for the business.
Duties and Responsibilities
Work closely with credit risk and other key stakeholders to develop and implement an effective fraud strategy that minimises fraud risk without excessive friction
Lead a team of fraud analysts, providing training, coaching and guidance to enhance fraud prevention and detection capabilities
Keep abreast of industry trends and developments, ensuring the business is always one step ahead of the Fraudsters
Support the Head of Compliance by developing, delivering, and reporting on automated monitoring of customer accounts with indicators of money laundering and terrorist financing
Work closely with customer services to ensure effective and efficient fraud handling processes that deliver good customer outcomes
Report fraud performance and emerging trends to senior stakeholders, along with recommendations for strategies enhancements
Deputise for the Head of Credit Risk when required
Essential Skills, Knowledge and Experience
Experience of implementing and monitoring fraud prevention strategies
A strategic thinker capable of identifying new tools and leading a team to effectively implement them
Ability to communicate complex concepts in simple terms.
Strong data and analytical skills
Interpersonal skills and stakeholder management experience
The ability to work to tight deadlines and be able to prioritise a workload effectively
Desirable Skills, Knowledge and Experience
Track record of driving performance through others
Knowledge of AML regulatory/legal requirements
Experience of fraud prevention is a retail credit environment
Broad knowledge of Fraud prevention and AML tools available in the market