Delivering highly capable individuals for strategic roles across Business Change & Transformation, Operations, and Customer Contact.

Business Change & Transformation

Experts across Programme and Project Management, Business Change and Analysis, Transformation Leadership, Continuous Improvement, Product Strategy, Process Improvement and more.

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Customer Contact

Mid-senior and C-suite hires for contact centres across customer service, customer experience, contact centre operations and management, resource planning, forecasting, demand planning, MI, training & development, complaints, collections, etc.

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Operations & Strategy

Mid-senior and C-suite operations and strategy staff, from Analysts to Team Leaders, Managers, Heads of, Directors and Chief Operating Officers.

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  1. 73%

    Repeat Business rate

  2. 39%

    Female Candidate Placements

  3. 41%

    of Clients Hire 2+ Individuals

  4. 4.7⭐

    Rating on Google Reviews

Find your next role

Operations jobs

Collections Officer

Manchester

£30,000

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Client Manager

London

£69,000

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Senior Account Handler

York

£35,000

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IT Support

Preston

40,000

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Complaints Handler

London

£45,000

View Job
Customer Journey Owner

Manchester

£70,000

View Job

We recruit Operations roles such as Transformation Leads, Chief Operating Officers, Customer Service Directors, Change Managers, Resource Planning Analysts, Product Managers, Complaints Training Specialists, Project Leads, Operations Directors, Process Improvement Managers and much more...

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Stay up to date

Operations News

Marc Ireland on the FCA's Motor Finance Commission Investigation
Operations & Strategy
Marc Ireland on the FCA's Motor Finance Commission Investigation
Critical job roles in operational transformation
Operations
Critical job roles in operational transformation
MERJE Meets: Nick Cherry - COO at Phillips & Cohen Associates, Ltd
Operations
MERJE Meets: Nick Cherry - COO at Phillips & Cohen Associates, Ltd
MERJE: Expert Operations Recruitment Agency covering UK-wide jobs across Operations, Business Change & Transformation, Strategy, and Customer Contact
The experts

Our Operations Team

Neil Johns
Neil Johns
Director - Customer Contact, Business Change & Transformation
Barry McDonald
Barry McDonald
Business Manager - Scotland
Natasha Goldstone
Natasha Goldstone
Senior Researcher - Customer Contact
DON'T JUST TAKE OUR WORD FOR IT

testimonials

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​“We recently had a requirement for a Senior Compliance Manager. Although five agencies were briefed on the role, only MERJE identified candidates who met our needs. All three final shortlisted candidates were introduced to us by MERJE. I have dealt with MERJE for a number of years as they offer a unique insight into the compliance market and they only ever submit candidates who meet our brief.”

Head of Compliance, Global Asset Manager
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​ “What makes the difference between MERJE and many other agencies I have dealt with is the simple principle that they take the candidates seriously and are absolutely open and honest with them. The consistent factor I would like to highlight here is that they never disappear; candidates are supported before and after interviews and receive honest and constructive feedback from agents who are always professional and available. Well done MERJE!”

Process Improvement Manager, Credit Card Provider
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​"I was contacted by Edward at MERJE and it was a very quick and clean process from start to finish. He has a very good understanding of who is right for a role and will not put someone forward if he doesn’t think they are capable or qualified. Regular contact and updates were very good and you get the sense that they care about their clients and their candidates equally. All in all, an excellent experience and I will certainly use them to recruit in my new role as my team grows."

Deputy MLRO, Commercial Bank
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