My client is looking for Operational Excellence Manager to solve business problems and make better experiences for our customers and operations teams. 

Responsibilities

• You’ll delve into complex data and process improvement methodologies through: 

• Driving change within the Operations teams to make better experiences for our customers

• Prioritising changes with most business value and deliver on them

• Demonstrating leadership skills and supporting the Operations team’s vision, to eliminate errors and reduce costs

• Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team

• Collaborating with process owners and different teams to develop effective processes

• Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives

• Analysing and improving existing processes to ensure consistently great customer outcomes

• Ensuring that processes are in compliance with regulations and ensuring documentation is relevant and updated

• Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results

 knowledge, experience and qualifications you need:

• Great attention to detail to understand key operational processes, systems and technology 

• Experience of using LEAN or Six Sigma methodology

• Ability to work cross-functionally with lots of stakeholders to drive critical business decisions

• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

• Maths or Science degree, who is extremely good with numbers.