MERJE is seeking an experienced RCSA Support Lead for a leading consumer lending company on a 12- Month FTC. This specialist role within the First Line Risk team supports broader COO functions, focusing on risk reporting and profile assessment. The ideal candidate will have in-depth knowledge of risk frameworks and senior management reporting.

Location: Chatham / Petersfield, with hybrid working options available

The Company

This company is a prominent player in the consumer lending sector, specialising in credit cards, loans, and motor finance products. They are committed to putting customers on a path to a better everyday life, offering competitive salaries and comprehensive benefits packages to their valued employees.

The Role

The RCSA Support Lead position offers a unique opportunity to drive operational efficiency and influence the success of Group Operations. This role is crucial in delivering employee engagement and customer strategy, with a focus on high-risk customer processes and adherence to SLAs.

Key Responsibilities of the RCSA Support Lead:

• Support delivery of all RCSA activity across COO, liaising with leaders to manage overall risks
• Maintain rigorous change control over Risk profile contained in COO RCSA
• Ensure timely and useful management information reporting on risk positions
• Deputise for Manager when necessary
• Support engagement and collaboration with 2nd and 3rd Line of Defence teams

Required knowledge and experience for the RCSA Support Lead role:

• In-depth knowledge of 1st Line Risk Frameworks and Senior Management Reporting
• Good understanding of credit cards, loans, and motor finance products
• Experience in managing customer service and collections teams in a regulated environment
• Strong problem-solving skills and ability to work efficiently to meet deadlines
• Proven success in employee engagement improvements and regulatory knowledge

If you’re an experienced professional seeking a challenging role as an RCSA Support Lead, apply now to take your career to the next level in this dynamic financial services environment.

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Applicants must be located and eligible to work in the UK without sponsorship.

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