MERJE is delighted to represent a leading Fund/Asset Management company seeking an experienced Client Service Manager – SIPP to lead their newly-created SIPP Client Services function within their rapidly growing direct-to-consumer platform. This strategic leadership role requires exceptional people management skills and strong pensions expertise to drive operational excellence and transform client outcomes.

Manchester (Hybrid working options available)

The Company

This company is a prominent player in the Fund/Asset Management sector, operating one of the fastest-growing retail platforms in the UK. The organisation is committed to delivering exceptional investment outcomes whilst championing low-cost, client-focused solutions. Their Manchester office is located in the exclusive Landmark Building at St Peter’s Square.

The Role

The Client Service Manager – SIPP will provide transformational leadership to the SIPP Client Services teams, driving a high-performance culture whilst ensuring operational excellence and regulatory compliance. This Client Service Manager – SIPP position offers competitive remuneration, discretionary annual bonus, pension contributions, private medical cover, and flexible benefits in a hybrid working environment.

Key Responsibilities of the Client Service Manager – SIPP:

• Lead and inspire SIPP Client Services teams, establishing clear expectations, driving accountability, and building exceptional performance standards
• Monitor KPIs and SLAs, implementing process optimisation and automation to enhance efficiency and client outcomes
• Act as escalation point for complex SIPP queries, ensuring compliant, high-quality client resolutions whilst mitigating operational risks
• Partner with Technology, Risk, Compliance, and Product teams to strengthen processes and influence the evolution of the SIPP proposition
• Oversee workforce planning, operational resilience, and succession planning whilst fostering an inclusive, engaged team culture

Required knowledge and experience for the Client Service Manager – SIPP role:

• Minimum 5 years’ proven leadership experience managing multi-disciplinary, client-facing teams within financial services
• Exceptional people leadership capability with demonstrated ability to uplift performance and develop high-performing teams
• Strong understanding of pensions, SIPP operations, and the regulatory environment with ability to guide technical specialists
• Excellent communication skills capable of simplifying complexity, influencing stakeholders, and setting clear strategic direction
• Track record of leading through change, driving continuous improvement, and building sustainable operational capability

If you possess the leadership excellence and pensions expertise required for this transformational Client Service Manager – SIPP opportunity, MERJE would be delighted to hear from you. Apply today to join this ambitious, client-focused organisation.

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Applicants must be located and eligible to work in the UK without sponsorship.

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