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Hiring a large number of new employees in a short period of time can be a challenge for businesses, particularly when it comes to onboarding and retaining them.
Here are some tips from MERJE Customer Contact experts on how to onboard and retain volume hires:
Tip One
Make sure your new recruits don't feel lost in the crowd
Take the time to get to know each new hire individually, and express an interest in their background and goals. This will help them feel welcome and valued.
Tip Two
Don't let problems build up
Encourage honest feedback during the training/probation period. This will help you identify and address any potential issues early on, before they lead to someone leaving.
Tip Three
Recognise and reward
Use gamification and incentives to celebrate the achievements of individuals and the whole group of new starters. This will help to motivate them and make their work fun and meaningful.
Tip Four
Communicate regularly
Check in with new team members often to see how they are doing and address any concerns they may have. This will help to build trust and rapport, and reduce the risk of people leaving.
Tip Five
Create a structured onboarding programme
This will help to ensure that all new hires receive the same information and training and feel well-equipped to be successful in their new role.
Tip Six
HR can't do it alone!
Partner with other departments, such as IT, training, and marketing, to create a rounded, seamless onboarding experience for new hires.
Tips from the experts:
Sally Brearley, Managing Consultant
Mandy Bancroft, Senior Consultant
Looking for support or guidance in tackling a volume hiring project? Get in touch with our expert team!
