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Many businesses embarking on their 2025 Customer Experience (CX) strategies are laser-focused on efficiency. While streamlining operations is undoubtedly important, a singular focus on efficiency can inadvertently hinder the delivery of truly exceptional customer experiences.
To explore this critical issue, MERJE and Service Economics are hosting an exclusive afternoon for Service, Change, and IT leaders on Thursday, 30th January 2025 in Manchester city centre.
Shifting the Focus to Effectiveness
This insightful event will challenge the conventional wisdom of prioritising efficiency above all else. We'll delve into how a strategic shift towards effectiveness can yield remarkable results, including:
Significantly reduced Operational Expenditure (OpEx)
Substantial increases in Net Promoter Scores (NPS)
Accelerated long-term business transformation
Sharing Innovative Methodologies
Service Economics will share their revolutionary "Effective Service" and "Digital Business Twins" methodologies. These innovative approaches provide a powerful framework for:
Redefining service delivery
Optimising customer journeys
Driving continuous improvement
Who Should Attend?
This event is a must-attend for:
Service Leaders
Change Managers
IT Directors
Senior CX Professionals
Anyone involved in shaping and delivering exceptional customer experiences
Join the Conversation
To secure your place at this exclusive event, register here and we'll add you to the waitlist.
Don't miss this opportunity to gain valuable insights and connect with industry peers. Together, let's explore a new path to CX excellence.
