Revolutionise your operations with Service Economics’ innovative CX strategy methodologies.
Following the resounding success of its Manchester debut, the highly commended “Effective Service” event is heading to London, promising to equip operations leaders with the tools to transform their customer experience while slashing operational costs.
Co-hosted by MERJE Operations, our expert operations and customer contact team, in collaboration with Service Economics, leading operations and customer experience strategy consultancy, this event offers a unique opportunity to delve into game-changing methodologies.
Head here to see the full event details and register >
Efficiency isn’t always the answer!
The Manchester event, which drew over 40 business leaders from diverse sectors, sparked a wave of enthusiasm with its focus on “Effective Service,” a revolutionary approach that prioritises genuine customer value over mere efficiency. “Effective Service” is making waves as operations and CX leaders recognise the critical distinction between efficient processes and true success.
“Really engaging and interesting session and great to meet you face-to-face Sean. I think a lot of businesses could benefit from your approach and expertise, looking at problems from a different – but the correct – angle. Thanks for a great day.”
Attendees in Manchester were captivated by the concept, learning how to shift from reactive cost-cutting measures to proactive strategies that foster long-term customer loyalty and financial success.
Unveiling the Power of “Digital Business Twins”
Beyond “Effective Service,” the London event will also explore the transformative potential of “Digital Business Twins.” Feedback from Manchester attendees underscored the excitement surrounding this concept, with many expressing eagerness to learn more.
“Great session, looking forward to seeing more about ‘business digital twins’”
What to Expect in London:
- Expert Insights: Gain valuable knowledge from Seán Keane and Rob Wilson of Service Economics, renowned for their innovative operational strategies.
- Hands-on Learning: Engage in interactive sessions and discover practical applications of “Effective Service” and “Digital Business Twins”.
- Networking Opportunities: Connect with fellow operations leaders from various industries, fostering collaboration and knowledge sharing.
- Actionable Takeaways: Leave with concrete strategies and insights that you can immediately implement to enhance your customer experience and reduce operational expenses.
- Real-world examples: Learn how other organisations have successfully implemented these methodologies.
Why Attend?
- Address the challenge of balancing cost reduction with customer satisfaction.
- Discover innovative approaches to operational efficiency and customer experience.
- Gain a competitive edge by implementing cutting-edge methodologies.
- Network with industry peers and experts.
Don’t miss this opportunity to transform your operations and drive sustainable growth!
The “Effective Service” event in London promises to be an insightful and engaging experience for operations leaders seeking to optimise their performance. Secure your spot today and join the revolution!
