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“...the only question is how far and wide the FCA and Skilled Person can reasonably rationalise going from a remediation and redress perspective...”Download the PDFForeword from MERJESince the ...
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Time to catch up with Sally Brearley on all things customer service, contact centre, complaints, and collections recruitment.Managing Consultant Sally was instrumental in launching MERJE’s thriving...
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Mandy has more than 10 years’ worth of experience in the world of employment, ranging from training to full 360 degrees recruitment. She has been nicknamed the ‘Networking Ninja’ in previous roles...
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A great sales manager is a complex blend of skills and traits that go beyond just being a good salesperson themselves. There are a range of traits and skills which contribute to the success of a sa...
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Our guide to identifying - and winning over - the best Sales talentIf your business is experiencing growth, you’ll no doubt need to increase your workforce to reach more existing and potential new...
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Lauren Dono, expert sales recruiter, shares her advice on how candidates can stand out from the crowd when applying for sales jobs in 2024.When you look for that next great job opportunity, you’re...
Neil Johns and Barry Mcdonald will be joining thousands of call centre and contact centre experts this year at the Call & Contact Centre Expo UK 2023, taking place on 29-30 November 2023 at ExCeL L...
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In our latest MERJE Meets - which comprises interviews based on expert market insights from a host of senior business leaders - we caught up with Peter Stanyard. Peter is the Multi-site (UK & Offs...
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We're overjoyed to have won the award for Recruitment Partner of the Year at the Credit Awards once more. This is the third time we’ve taken home the top prize in this category, which recognizes e...
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MERJE specialisms align with the 2023 LinkedIn Jobs on the Rise listThe 2023 LinkedIn Jobs on the Rise list was revealed earlier this year, showcasing the 25 fastest-growing job titles over the pa...
Transformation roles are critical to how businesses function in the Customer Contact sphere because they ensure that a team is able to perform efficiently, which in turn results in a better custome...
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We chat all things Customer Contact recruitment with Senior Resourcer Natasha CopitchIn our latest MERJE Markets instalment, we get the lowdown about the latest insights across our Customer Contact...
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We’re absolutely delighted to announce that MERJE will be attending this years’ British Bank Awards! It’s been some time since our team has been able to get together with our brilliant clients and...
A fantastic night was had by all at the Call Centre Management Association's 26th UK National Contact Centre Awards!We were once again a proud sponsor and enjoyed a lively evening of recognition, c...
MERJE is once again a proud sponsor of the UK National Contact Centre Awards!Organised by the Call Centre Management Association (CCMA), the longest running and largest awards in the UK are now in ...
World Youth Skills Daytakes place on June 15 and is an occasion which affords an opportunity for training institutions and businesses to acknowledge the importance of equipping young people with sk...
Our MERJE Meets series continues with this great conversation with Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates, Ltd.Nick’s 25-year career has seen him develop a wealth of e...
We’re very pleased to announce the addition of Melissa Hughesto our Customer Contact & Front-Line Talent team. Melissa joins us as she approaches her 2-year anniversary of working in recruitment, ...
When selecting an outsourcer to manage or scale your operations, it is vital to choose one which is the right fit for your business's specific needs, particularly in the Customer Contact arena.Ali...
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Barry McDonald recently joined MERJE as our first Business Manager for Scotland in order to support the business as part of our ambitious growth plans.This comes as we strategically aim to strengt...
