David Phillips

2024: A Year in Review

2024 saw MERJE complete our 13th year in operation and, wow, have we seen some changes over that time. We’re incredibly proud to remain the trusted partner to our clients who have worked with us th...

​Is Efficiency the Enemy of Exceptional Customer Experience?

Many businesses embarking on their 2025 Customer Experience (CX) strategies are laser-focused on efficiency. While streamlining operations is undoubtedly important, a singular focus on efficiency c...

Financial Crime & Fraud Salary Survey & Recruitment Trends

​Navigating the Evolving UK Financial Crime Landscape: 2024/25 Salary & Recruitment TrendsThe UK financial crime and fraud recruitment landscape in 2024 saw a blend of challenges and opportunities....

​Five quick telephone interview tips

Telephone interviews can be daunting, but they’re a popular first stage interview choice for a variety of reasons. Not only are they easier to arrange than face-to-face meetings, they take up less ...

​7 tips to optimise your LinkedIn profile

If you’re thinking it's time for a fresh challenged or the next step in your career, it may be time to give your LinkedIn profile a makeover.An update makes even more sense when research shows that...

5 Video Interview Lessons from TV Interviews

​Lockdowns may be a thing of the past, but the popularity of video interviewing following the pandemic doesn’t seem to be decreasing any time soon. That’s no surprise though. Remote interviews take...

Five tips for writing a job-winning CV

​Have you ever wondered how to write a CV that will make you stand out from the competition? If so, you're not alone. Many people struggle to write a CV that is both effective and well-written. Thi...

The UK's Employment Rights Bill: An Update

A Seismic Shift in the WorkplaceThe UK government's recent announcement of significant reforms to worker rights marks a pivotal moment in the nation's employment landscape. Businesses and individua...

​How are traditional banks competing with alternative providers?

The banking and finance industry is a competitive shared space between traditional and alternative providers. While the industry is a haven for innovation hungry competitors, they must be technolog...

​Employment Law Reforms: What you need to know

Read the update on this following the Government's October 2024 announcement here >​With a new Labour government now firmly in place, employers across England, Wales and Scotland should expect seve...

Tackling APP fraud: A guide to the UK’s mandatory reimbursement regulations

​As of October 7 2024, new UK government regulations mandate that payment service providers reimburse victims of Authorized Push Payment (APP) fraud. This development follows an announcement made b...

A complete guide to hiring Claims professionals

Hiring skilled claims professionals in the UK right now is proving a challenge for many businesses. Whether the main cause of this is a talent shortage, increased demand, shifting candidate expecta...