Effective Service – Leeds

Leeds (The Terrace, Wellington Place, LS1 4AP)

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Join us in Leeds for the next Effective Service event!

Register Here >

Following the resounding success of our London and Manchester events, MERJE and Service Economics are thrilled to bring the engaging and insightful Effective Service discussion to Leeds!

Join us for an afternoon dedicated to shaking up the way you think about customer service and unlocking tangible improvements for your organisation.

Based on the innovative “Effective Service” approach from Service Economics, this event offers a refreshing perspective on how to cut costs, streamline processes, and ultimately create happier customers and employees.

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Read about the London session >

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What to Expect

Building on the dynamic discussions of our previous events, the Leeds session will delve into key topics such as:

🧠 Challenging the Efficiency-First Mindset:

Discover why solely focusing on efficiency can be detrimental and costly in the long run.

📉 Addressing the UK’s Customer Satisfaction Dip:

Understand the current landscape of customer satisfaction and learn strategies to reverse the trend.

💰 The High Cost of Poor Service:

Gain insights into the significant financial impact of inadequate service delivery.

❌ Tackling Failure Demand:

Identify and address the root causes of unnecessary customer contact and wasted resources.

⭐ The Power of Customer-Centricity:

Learn why taking a step back to truly understand your customers’ needs is paramount for success.

🤩 The Effective Service Promise:

Explore how this approach leads to lower costs, smoother operations, and increased customer happiness and NPS scores.

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Sign Up Here >

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Just like our previous events, expect a thought-provoking presentation from Sean Keane and Rob Wilson, the experienced co-founders of Service Economics – leading CX strategy & operational consultancy.

Sean and Rob aren’t afraid to challenge the norm and will provide you with actionable insights to implement within your own organisation.

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With a room full of service leaders from various sectors, the group discussion was a treasure trove of diverse perspectives on the current challenges of improving CX at a time where CSAT in the UK & US is the lowest it’s been in 10 years.

– Samuel Phelan, Head of Customer Service

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Who should attend?

The event is a must-attend for anyone involved in shaping and delivering exceptional customer experiences, such as:

• Service Leaders
• Operations Directors
• Change Managers
• IT Directors
• CX Professionals
• Transformation Experts

Don’t miss this opportunity to be part of the growing Effective Service movement!

Register now to secure your place at our Leeds event and join us for an afternoon of insightful discussions, valuable connections, and a fresh look at the future of customer service.

We look forward to welcoming you to Leeds!

Register for this event

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