Effective Service – London

Exchange Square, London

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Is efficiency the enemy of exceptional customer experience?

Registration for this event has now closed.

See the event write up article here >

Join MERJE and Service Economics for an exclusive afternoon exploring the critical link between effectiveness and outstanding CX strategy.

Many businesses strive for efficiency in their 2025 customer experience strategies, but is this the most effective path?

This insightful event will challenge conventional thinking and explore how a CX strategy focused on “Effectiveness” can:

• Significantly reduce Operational Expenditure (OpEx)
• Substantially increase Net Promoter Scores (NPS)
• Accelerate long-term business transformation

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“Great event. A great balance between learning and networking, something that’s becoming harder to find these days. Really useful info and some great conversations!”

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Unveiling groundbreaking methodologies

Service Economics, leading CX strategy and operations consultancy, will share their revolutionary “Effective Service” and “Digital Business Twins” methodologies. These innovative approaches provide a powerful framework for:

• Redefining service delivery
• Optimising customer journeys
• Driving continuous improvement

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“Fantastic session from Sean and Rob. Great takeaways delivered with simplicity and authenticity. Great energy in the room! Fab finish to the evening – great company and brilliant conversations!”

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Who should attend?

The event is a must-attend for anyone involved in shaping and delivering exceptional customer experiences, such as:

• Service Leaders
• Operations Directors
• Change Managers
• IT Directors
• CX Professionals

Don’t miss this opportunity to gain valuable insights and connect with industry peers.

Register for this event

Registration for this event has now closed.

See the event write up article here >

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