Fresh off the heels of hugely successful events in London and Manchester, MERJE and Service Economics are bringing their acclaimed “Effective Service” tour to Leeds on June 26th!
This is your unparalleled opportunity to join leading figures in customer operations and customer strategy for an insightful afternoon dedicated to revolutionising how you approach customer service and unlock tangible improvements for your organisation.
Register Here >
Following the thought-provoking discussions that resonated with attendees in London, the Leeds event will once again feature Service Economics’ Co-Founders, Sean Keane and Rob Wilson. These seasoned experts in CX strategy and operational consultancy aren’t afraid to challenge the status quo, offering a refreshing perspective on how to cut costs, streamline processes, and ultimately create happier customers and employees.
The London session, held on March 25th, saw senior professionals from operations, transformation, and customer experience gathering to discuss the critical need to move beyond an “efficiency-first” mindset in customer operations.
Attendees like the Head of Business Transformation at Stagecoach Bus praised the session as “very thought provoking” and immediately applicable to their customer strategy. Key discussions revolved around the current low state of customer satisfaction in the UK, the significant cost of poor service, and the crucial concept of “Failure Demand.”
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The upcoming Leeds event will delve into these vital topics and more, offering a deep dive into actionable insights for your customer strategy:
- Challenging the Efficiency-First Mindset: Discover why solely focusing on efficiency can be detrimental and costly in the long run for your customer operations.
- Addressing the UK’s Customer Satisfaction Dip: Understand the current landscape of customer satisfaction and learn strategies to reverse the trend, strengthening your overall customer strategy.
- The High Cost of Poor Service: Gain insights into the significant financial impact of inadequate service delivery on businesses.
- Tackling Failure Demand: Identify and address the root causes of unnecessary customer contact and wasted resources within your customer operations.
- The Power of Customer-Centricity: Learn why taking a step back to truly understand your customers’ needs is paramount for success in your customer strategy.
- The Effective Service Promise: Explore how this approach leads to lower costs, smoother operations, and increased customer happiness and NPS scores, a testament to a strong CX strategy.
This event is a must-attend for anyone involved in shaping and delivering exceptional customer experiences, including Service Leaders, Operations Directors, Change Managers, IT Directors, CX Professionals, and Transformation Experts. If you’re passionate about optimising your customer operations and refining your customer strategy, this event is for you.
Don’t miss this opportunity to gain actionable insights and connect with a room full of forward-thinking service leaders. Join the growing “Effective Service” movement and register now to secure your free place at the Leeds event on June 26th at The Terrace, Wellington Place, LS1 4AP.
